Privacy Policy

Last Updated: August 30, 2026

Nirvana Haven Wellness Home Spa respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we may collect, use, and protect information when you visit our website, contact us, or book our services.

1. Information We May Collect

We may collect information that you provide when you contact us or make a booking, such as:

Your name
Phone number
WhatsApp contact details
Email address
Service location
Preferred appointment date and time
Information you provide regarding your requested service

We only request information that is reasonably necessary to respond to your enquiry, arrange your appointment, and provide our services.

2. How We Use Your Information

We may use your information to:

Respond to enquiries and messages
Confirm and manage appointments
Provide our home massage and wellness services
Contact you regarding your booking
Respond to customer service requests
Improve our website and services
Communicate relevant offers or updates where appropriate

3. WhatsApp & Other Communication

If you contact us through WhatsApp, phone, email, or another communication platform, the information you provide may be used to communicate with you and manage your enquiry or booking.

Third-party communication platforms have their own privacy policies and terms, which may also apply to your use of those services.

4. Website Information

Our website may automatically collect certain technical information, such as browser type, device information, general usage information, and pages visited.

This information may be used to help us understand how visitors use our website and improve its performance and content.

5. Cookies

Our website may use cookies or similar technologies to improve functionality, understand website usage, and provide a better visitor experience.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Third-Party Services

Our website may use third-party services or tools, such as website analytics, booking systems, maps, social media platforms, or communication services.

These third parties may collect or process information according to their own privacy policies.

We do not control the privacy practices of third-party services.

7. How We Protect Your Information

We take reasonable measures to protect personal information against unauthorized access, misuse, loss, or disclosure.

However, no website or method of electronic transmission can be guaranteed to be completely secure.

8. Sharing Your Information

We do not sell your personal information.

We may share information when reasonably necessary to provide a requested service, manage your booking, operate our website, comply with legal requirements, or protect our rights and safety.

9. Data Retention

We may retain personal information for as long as reasonably necessary to provide services, maintain business records, resolve enquiries, comply with applicable legal requirements, or protect our legitimate interests.

10. Your Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of certain information.

To make a privacy-related request, please contact us using the contact details provided on our website.

11. Children's Privacy

Our website and services are intended for adults. We do not knowingly collect personal information from children through our website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through the contact details provided on our website.

Nirvana Haven Wellness Home Spa
Dubai, United Arab Emirates