Terms & Conditions

Last Updated: August 30, 2026

Welcome to Nirvana Haven Wellness Home Spa. By accessing our website, booking an appointment, or using our services, you agree to the following Terms & Conditions.

1. Our Services

Nirvana Haven Wellness Home Spa provides professional home massage and wellness services for women in Dubai.

Our services are provided at the customer's requested location, subject to availability and service-area coverage.

Service availability, descriptions, prices, and offers may be changed or updated from time to time.

2. Booking & Appointment Confirmation

Appointments can be requested through our website, WhatsApp, phone, or other available booking methods.

A booking is confirmed only after we have confirmed the appointment with you.

Customers are responsible for providing accurate information, including their name, contact number, location, preferred date, and preferred time.

3. Cancellation & Rescheduling

If you need to cancel or reschedule your appointment, please contact us as early as possible.

Late cancellations or repeated rescheduling may affect future booking availability.

If we need to cancel or reschedule an appointment due to circumstances beyond our reasonable control, we will make reasonable efforts to offer an alternative appointment.

4. Customer Responsibilities

Customers must provide a safe, clean, and suitable environment for the service.

Customers are responsible for providing accurate information that may be relevant to the safe delivery of the requested service.

Customers must treat our therapists respectfully and professionally.

We reserve the right to refuse or stop a service if the environment is unsafe or if a customer behaves in an abusive, threatening, inappropriate, or disrespectful manner.

5. Health & Safety

Customers should inform us before their appointment about any medical condition, injury, allergy, pregnancy, recent surgery, medication, or other circumstance that may affect the suitability of a massage service.

Our massage and wellness services are intended for relaxation and general wellness and are not a substitute for medical diagnosis, treatment, or professional medical advice.

If you have a medical condition or are unsure whether a particular massage is suitable for you, please consult a qualified healthcare professional before booking.

6. Pregnancy & Post-Natal Services

Pregnancy and post-natal massage services may have specific suitability requirements.

Customers should inform us of their pregnancy stage and any relevant health circumstances before booking.

Where appropriate, customers should obtain advice from their healthcare professional before receiving massage services.

7. Service Location

Our services are provided at the customer's requested location in Dubai, subject to availability.

Customers are responsible for ensuring that the location is accessible and suitable for the booked service.

Any applicable additional travel charges will be communicated before the appointment is confirmed.

8. Prices & Payment

Service prices are communicated or displayed at the time of booking.

Prices and special offers may change without prior notice.

Payment must be made using the payment method agreed upon at the time of booking.

9. Promotions & Special Offers

Promotional offers are subject to availability and may have specific conditions or expiry dates.

Unless otherwise stated, promotional offers cannot be combined with other discounts or promotions.

We reserve the right to modify or withdraw any promotion at any time.

10. Website Information

We make reasonable efforts to ensure that the information on our website is accurate and up to date.

However, service descriptions, prices, availability, images, offers, and other website information may occasionally change or contain errors.

We reserve the right to correct, update, or modify website content at any time.

11. Website Use

You agree to use this website only for lawful purposes.

You must not attempt to damage, interfere with, or gain unauthorized access to our website or its systems.

You must not copy, reproduce, modify, or misuse our website content without permission.

12. Third-Party Websites

Our website may contain links to third-party websites, platforms, or services.

We are not responsible for the content, availability, security, or privacy practices of third-party websites.

13. Intellectual Property

The website content, including our business name, logo, text, graphics, photographs, designs, and other original materials, is owned by or used with permission by Nirvana Haven Wellness Home Spa.

You may not reproduce, copy, modify, distribute, or use our content for commercial purposes without prior written permission.

14. Privacy

Personal information provided through our website, booking process, WhatsApp, or other communication methods will be handled in accordance with our Privacy Policy.

Please review our Privacy Policy for information about how personal information is collected and used.

15. Limitation of Liability

To the extent permitted by applicable law, Nirvana Haven Wellness Home Spa shall not be responsible for losses or damages arising from circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

16. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any changes will be posted on this page with an updated "Last Updated" date.

Your continued use of our website or booking of our services after changes are posted means that you accept the updated Terms & Conditions.

17. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws and regulations of the United Arab Emirates and the Emirate of Dubai.

18. Contact Us

If you have any questions about these Terms & Conditions or our services, please contact us through the contact details provided on our website.

Nirvana Haven Wellness Home Spa
Dubai, United Arab Emirates